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Blogs & Insights
How to transition from CRM to data-driven relationship management
Last week I attended the virtual launch of ‘Protocol to Manage Relationships Today’. I wrote a piece in this book about relationship management in the age of big data and artificial...
How data science can be used to steer operational risk management
Short-cycle experimentation and innovation briefly working hand-in-hand as equal partners. Our recent operational risk management project with De Volksbank demonstrates just how powerful a tool this...