Frederik Vind (Senior Development Coach) unravels the relationship between artificial intelligence (AI), evolving leadership paradigms, and organisational dynamics. From the limitations of traditional hierarchical structures to the imperative of Responsible AI, his insights provide an overview of the pressing need…
Are you a forward-thinking Chief Customer Officer (CCO) or Chief Operating Officer (COO) looking to revolutionise your organisation's customer service with AI? You are not alone. But before you rush in to join the crowd, let us start by demystifying the basics: what exactly is conversational AI, and why all the hype? And more importantly, what are the pitfalls you should be aware of? Artificial Intelligence (AI) covers a spectrum…